[zoopster]

Here you go. Power Marine 1,000 Watt Class-ad 5-Channel Amplifier | Rockford Fosgate ®

Here you go. Power Marine 1,000 Watt Class-ad 5-Channel Amplifier | Rockford Fosgate ®

I agree with with you. The RF Power marine 1000 watt 5 channel amp is the only way to have the system work correctly. Not only do you need to purchase the amp, you will need additional wiring harness (plural) to hook up system correctly from ride command output.

Do you have any pics from your install to help the rest of us out? I am saving up for the new amp and will install myself. Any advice or pics would be very helpfil.

 

[1Truckey]

I haven't sprung for it yet. Just added a street legal kit and Inferno heater and bought 32" BFG's on Fuel rims. Gillomen ECU tune and clutch kit will be next. Then have to see where the stereo fits in the list of full doors, tracks, heated seats, etc. Install will be simple though. Once you take the top dash cover off, the amp is right there, easily accessible to remove and replace.

 

[Chevra]

I haven't sprung for it yet. Just added a street legal kit and Inferno heater and bought 32" BFG's on Fuel rims. Gillomen ECU tune and clutch kit will be next. Then have to see where the stereo fits in the list of full doors, tracks, heated seats, etc. Install will be simple though. Once you take the top dash cover off, the amp is right there, easily accessible to remove and replace.

Will the RF 5 channel amp even work with the Ride Command? From my understanding, the factory Polaris amp has some kind of module in it that allows it to work with the Ride Command screen. I don't think its a quick swap scenario, but I wish it was. Or is there special harnesses that you can buy that will make it all plug and play with the RF 5 channel? If so, does anyone have the part numbers for those harnesses?

Great research by zoopster so far btw! It is good that we have people making noise about this. I have been exchanging emails with Polaris and Rockford but have had little success. Polaris just said they were going to pass it onto there audio team and then they would contact me, but they haven't. Rockford exchanged a few emails back and forth but then I randomly got one that said "I have been told that I can't help you with this." So obviously they are getting some back lash from all of this, but also seems like they are just ignoring it.

 

[MikeXP1000]

I’m having the same Ride Command Fader and speaker issues. I just bought my 2020 General XP 1000 w/Ride Command and Rockford Fosgate Stage 4 this past Saturday 8/29/2020. I noticed the rear speakers not working before I purchased. They said they fixed it and all the technician did was adjust the fade control so you could hear sound. When I brought it home, I noticed when I go to Rear Fade only faint music comes out of the Subwoofer. When you Fade to front all 4 speakers have sound. I’m not going to settle with the incorrect Polaris made amp that doesn’t talk to Ride Command! We all paid for the Rockford Fostgate Stage 4 amp and Polaris needs to fix this issue before we start a class action lawsuit!

Im currently (Today) working with Polaris to get an answer from the Engineers that are assigned to the Ride Command team. I’ve been assigned a case number.

 

[MarineTech]

Bought my 2020 general about a week ago, same issue. Downloaded and installed the July ride command software and drastically changed the subwoofer performance. The fade issue still exist, I think what they are doing is running the sub off the rear chanels of the amp.

Also downloaded the map update while I was there.

It's worth doing, worked good for me.
Polaris Ride Command

Still not a $2000 system, but a huge improvement.

Hope this helps some of you.

 

[Goose775]

I dont think it was just a few sxs' with this problem. Its all that have stage 4. I looked at the wiring in and out of the amp. Its 4 channels in from source unit(7" 7 button display) only 3 out from the amp. At the amp the 4 speakers are wired left and right on the rear 2 channels. The sub is bridged on the front 2 channels. The best solution would be for Polaris to fix the issue with a 5 channel amp and appropriate harnesses for plug and play. The other scenarios are:
1- Cut sub outputs from original RF(Rockford Fosgate) amp add an amp and wire it up to the sub via spliced speaker inputs. Then find the pins(literally find and buy them) to insert and add proper speaker outs to connector at amp for front speakers which also would need to find and disconnect factory wiring to split up all 4 speakers to put each on there own respective channel(the right way)
2 - same as above minus the additional amp(lose the sub) just split up all four speakers and add pins to the plug then wire all 4 individually. The upside, sell the sub, buy a cab heater.
3 - lose 2 speakers.(probably the rear) Having the two rear is jamming tunes right in one ear since the speaker is so close the riders head.

I'm planning on option one. MB quart makes a 5ch amp thats inexpensive and not over powering. However, there is still the polaris factory connector pin problem. I'm thinking I'll continue to use the RF amp to run a good clean strong signal to the 5ch MBQ amp.

Hope this sheds some light on the problem of at least a home fix rather than waiting on Polaris. Also, from what I've read on everyone's correspondence between the two companies, I'm leaning towards Polaris being at fault. Rockford has been around for quite some time. Since my first stereo systems in the 90's. They would not cheap out like this. Polaris probably cut the corners with demanding the wrong/improper components for the current setup against Rockfords advice just to save money. That's just my thoughts, no evidence.

 

[ryan@mypok.com]

I dont think it was just a few sxs' with this problem. Its all that have stage 4. I looked at the wiring in and out of the amp. Its 4 channels in from source unit(7" 7 button display) only 3 out from the amp. At the amp the 4 speakers are wired left and right on the rear 2 channels. The sub is bridged on the front 2 channels. The best solution would be for Polaris to fix the issue with a 5 channel amp and appropriate harnesses for plug and play. The other scenarios are:
1- Cut sub outputs from original RF(Rockford Fosgate) amp add an amp and wire it up to the sub via spliced speaker inputs. Then find the pins(literally find and buy them) to insert and add proper speaker outs to connector at amp for front speakers which also would need to find and disconnect factory wiring to split up all 4 speakers to put each on there own respective channel(the right way)
2 - same as above minus the additional amp(lose the sub) just split up all four speakers and add pins to the plug then wire all 4 individually. The upside, sell the sub, buy a cab heater.
3 - lose 2 speakers.(probably the rear) Having the two rear is jamming tunes right in one ear since the speaker is so close the riders head.

I'm planning on option one. MB quart makes a 5ch amp thats inexpensive and not over powering. However, there is still the polaris factory connector pin problem. I'm thinking I'll continue to use the RF amp to run a good clean strong signal to the 5ch MBQ amp.

Hope this sheds some light on the problem of at least a home fix rather than waiting on Polaris. Also, from what I've read on everyone's correspondence between the two companies, I'm leaning towards Polaris being at fault. Rockford has been around for quite some time. Since my first stereo systems in the 90's. They would not cheap out like this. Polaris probably cut the corners with demanding the wrong/improper components for the current setup against Rockfords advice just to save money. That's just my thoughts, no evidence.

I did your option 1 with a JL amp and it worked great. Only thing I would say is the stock sub is junk and we replaced it and got much better bass. I’m no audiophile but the bass was seriously weak for the cost of this 5 speaker setup

 

[Goose775]

Thanks for the input. I was a mediocre bass-head 2 decades ago. Stuff is so much more advanced now days. Glad option 1 worked.

 

[Goose775]

Update

I did find the manufacturer website for the connector at the amp. The website was easy to navigate and the pins were easy to find as well. I did order some. When they arrive and they fit, I will post the the website so yall can find them and order them. The pins are on $0.20 ea. with free shipping. At this point I'll have the 4ch amp hooked up correctly. For a short while the sub will be disconnected until I get an additional amplifier wired up. I guess I'll start a new thread and link it in this thread to detail the work from here on out. Hopefully next week this project will take off.

 

[TMR XP4]

I have also had the same issues with my 2020 General XP 4 1000 with ride command with Rocford Fosgate stage 4. Its barely a month old. We were able to change regions in Ride command display and get full sound. It sounded like a 400 watt system should. But we had to change the region every time the key was turned off. So I did the July update that claimed audio level fixes. Hoping that we wouldn't have to change the regions all the time. It sounds crappy all the time now. So I know this is software issue with the ride command setup...not the Fosgate system. I called Polaris customer service and was told the " July update was a fix for un intended audio levels". Polaris has done this purposely. Totally unacceptable and deceptive. I have a case number now and told them I want my money back, they can keep the ride command system. I will post what if anything comes out of this.

 

[zoopster]

Any lawyers out there who are willing to do a class action against Polaris? Anyone know a good lawyer? I think it might be worthwhile since all owners have the same issue.

 

[MikeXP1000]

Any lawyers out there who are willing to do a class action against Polaris? Anyone know a good lawyer? I think it might be worthwhile since all owners have the same issue.

Any lawyers out there who are willing to do a class action against Polaris? Anyone know a good lawyer? I think it might be worthwhile since all owners have the same issue.

I spent 2 days talking with Polaris and Rockford Fosgate. I ended up taking my new General back to the dealership and explained all my research. They agreed it’s BS and gave me back my deposit, cancelled my financing and I returned the Polaris. The amp is a Polaris amp installed in a Rockford Fosgate housing. Polaris Engineers asked Rockford F to hook it up just as described in the previous posts.
The issues are no Fade control, degraded amp output to speakers, not enough volume, and speakers make a pop sound after you turn the key off.

Polaris should be selling this as only a Rockford Fosgate Speaker system and not as a complete stage 4 system.
I do believe there are grounds for a class action lawsuit and someone should start gathering names and contact info for a case. You should also file a complaint with your state attorney general for Polaris being deceptive. You could also use the Lemon Law Act to fight your case and Polaris would have 4 attempts to correct the issue. If they can’t, then you should be able to return your unit.

It’s not the dealerships fault. The 3 dealerships I spoke with had no idea this was going on. If you are near a RideNow dealership and that is where you bought your Polaris, you should go speak with the General Manager. I made a video with my dealership GM and he is sending it to Polaris. All the dealership GM’s need to band together and help fight for their customers affected by this issue. Even the 2021’s are having the same problem. It’s also a issue with Ride Command installed on the RZR with RF Stage 4. Polaris is either going to have to fix this problem or the dealerships are going to have to disclose the issue. If anything, Polaris should be refunding the customers with the $2000 upgrade of the Ride Command with Stage 4 upgrade. At least it would allow you to install your own stereo and navigation unit.

 

[Brian s]

Good evening I am the new owner of a 2020 XP1000 with Ride Command and I think there is a issue with my stereo. While listening to the radio I realized there was hardly any bass coming from the subwoofer. So I played around with the settings In the head unit. When I use the fader and put it to the rear there is only bass. When I put it to the front there is no bass at all. Is this the way this system was designed or is there a issue with my machine. Sounds kinda crappy to run the sub off the rear channels?
If someone else with the stage 4 audio can see if theirs is doing the same please let me know.

Thank you,

Mike


Sent from my iPhone using Tapatalk

I purchased a 2020 xp 1000 I noticed how weak the stereo was when I checked controls I noticed same thing front fade all speakers rear fade sub only. I went to the upper peninsula first weekend of November when I unloaded the whole ride command was out fuse was blown when I put in another instantly blown again. Took to dealer found out sub amp is faulty. Very unhappy with system I thought Polaris did a lot of R and D

 

[MikeSep]

Hi All,
I just took out the POS ride command out and replaced with a Alpine marine touch screen with a 400 w amp. Stock RF speakers are great for this system only thing I had to re-locate is the sub, due to heater. I put it in the hole in the center console and just made two covers out of plexiglass and painted with textured satin black( looks just like the upper part of the doors) to protect it a bit but added 2" holes on each side for vents. Everything works perfectly and I have apple car play so nav, phone, even text messages all come over the system, yes a bit much but it is as load as ****, sounds great and looks slick.

 

[J.C]

Hi All,
I just took out the POS ride command out and replaced with a Alpine marine touch screen with a 400 w amp. Stock RF speakers are great for this system only thing I had to re-locate is the sub, due to heater. I put it in the hole in the center console and just made two covers out of plexiglass and painted with textured satin black( looks just like the upper part of the doors) to protect it a bit but added 2" holes on each side for vents. Everything works perfectly and I have apple car play so nav, phone, even text messages all come over the system, yes a bit much but it is as load as ****, sounds great and looks slick.

Got any pictures? Maybe details on the equipment you decided to go with.

Sent from my SM-N960U using Tapatalk

 

[MikeSep]

Sorry for the late response. here are some pics. I forget the actual model # I think it is an Alpine i650x w/400 watt mini amp that attaches right to the back and it's in a water proof housing. Plenty of room in the dash even with vent houses for heater. Other pic is where i put the sub, in the hole in the console. I just used plastic rivets to mount the cover although did add some silicone to make semi-water tight at least on the bottom.

 

[J.C]

Sorry for the late response. here are some pics. I forget the actual model # I think it is an Alpine i650x w/400 watt mini amp that attaches right to the back and it's in a water proof housing. Plenty of room in the dash even with vent houses for heater. Other pic is where i put the sub, in the hole in the console. I just used plastic rivets to mount the cover although did add some silicone to make semi-water tight at least on the bottom.
View attachment 67792 View attachment 67793

Better late than never! Looks amazing good job!

Sent from my SM-N960U using Tapatalk

 

[Jimyedy15]

I spent 2 days talking with Polaris and Rockford Fosgate. I ended up taking my new General back to the dealership and explained all my research. They agreed it’s BS and gave me back my deposit, cancelled my financing and I returned the Polaris. The amp is a Polaris amp installed in a Rockford Fosgate housing. Polaris Engineers asked Rockford F to hook it up just as described in the previous posts.
The issues are no Fade control, degraded amp output to speakers, not enough volume, and speakers make a pop sound after you turn the key off.

Polaris should be selling this as only a Rockford Fosgate Speaker system and not as a complete stage 4 system.
I do believe there are grounds for a class action lawsuit and someone should start gathering names and contact info for a case. You should also file a complaint with your state attorney general for Polaris being deceptive. You could also use the Lemon Law Act to fight your case and Polaris would have 4 attempts to correct the issue. If they can’t, then you should be able to return your unit.

It’s not the dealerships fault. The 3 dealerships I spoke with had no idea this was going on. If you are near a RideNow dealership and that is where you bought your Polaris, you should go speak with the General Manager. I made a video with my dealership GM and he is sending it to Polaris. All the dealership GM’s need to band together and help fight for their customers affected by this issue. Even the 2021’s are having the same problem. It’s also a issue with Ride Command installed on the RZR with RF Stage 4. Polaris is either going to have to fix this problem or the dealerships are going to have to disclose the issue. If anything, Polaris should be refunding the customers with the $2000 upgrade of the Ride Command with Stage 4 upgrade. At least it would allow you to install your own stereo and navigation unit.

Does anyone know if there has been any progress here with Polaris? I just ordered a 2021 General XP 4 1000 Deluxe with Ride Command recently. I wasn't aware of the issues with the design issues until today when I was researching other items in this forum. I would hope that the 2021s currently being manufactured are being done so with a "fix" for the issues.

I also happen to be an attorney. I do not do class action lawsuits. They are typically done in federal court and quite frankly, I don't think consumers ever end up with much and lawyers typically get rich. I'm not saying its always the case. My advice to anyone who is having issues is to contact a local attorney and have them sue Polaris directly in small claims court in your home county of your home state. Most if not all 50 states have jurisdictional limits over $2,000 so you could file a small claims suit and likely have it heard within a couple of months by a local judge. Polaris will be forced to hire attorneys to combat these suits that are filed all over the country. That may get their attention. If you get the situation explained correctly to your attorney so that she or he can present the case in small claims, you will almost certainly win after what I have read today in this forum. Polaris will be paying out refunds for Ride Command Systems left and right until they make what appears to be a simple change. I guarantee you if my unit comes with this defect, I am going to sue them in small claims court and get a judgement against them. I will go through proper channels and once I get no response, I will likely have a judgement within a couple of months of filing. Hopefully, they have the problem fixed by the time they make my General though as my family and I have been very excited about ordering it despite being concerned about Polaris reliability.

 

[Mcgheen2]

Does anyone know if there has been any progress here with Polaris? I just ordered a 2021 General XP 4 1000 Deluxe with Ride Command recently. I wasn't aware of the issues with the design issues until today when I was researching other items in this forum. I would hope that the 2021s currently being manufactured are being done so with a "fix" for the issues.

I also happen to be an attorney. I do not do class action lawsuits. They are typically done in federal court and quite frankly, I don't think consumers ever end up with much and lawyers typically get rich. I'm not saying its always the case. My advice to anyone who is having issues is to contact a local attorney and have them sue Polaris directly in small claims court in your home county of your home state. Most if not all 50 states have jurisdictional limits over $2,000 so you could file a small claims suit and likely have it heard within a couple of months by a local judge. Polaris will be forced to hire attorneys to combat these suits that are filed all over the country. That may get their attention. If you get the situation explained correctly to your attorney so that she or he can present the case in small claims, you will almost certainly win after what I have read today in this forum. Polaris will be paying out refunds for Ride Command Systems left and right until they make what appears to be a simple change. I guarantee you if my unit comes with this defect, I am going to sue them in small claims court and get a judgement against them. I will go through proper channels and once I get no response, I will likely have a judgement within a couple of months of filing. Hopefully, they have the problem fixed by the time they make my General though as my family and I have been very excited about ordering it despite being concerned about Polaris reliability.

I just picked up a General 2021 XP 4 Deluxe w/ Ride Command 3 weeks ago and it still has the fading issue.

 

[MikeXP1000]

Does anyone know if there has been any progress here with Polaris? I just ordered a 2021 General XP 4 1000 Deluxe with Ride Command recently. I wasn't aware of the issues with the design issues until today when I was researching other items in this forum. I would hope that the 2021s currently being manufactured are being done so with a "fix" for the issues.

I also happen to be an attorney. I do not do class action lawsuits. They are typically done in federal court and quite frankly, I don't think consumers ever end up with much and lawyers typically get rich. I'm not saying its always the case. My advice to anyone who is having issues is to contact a local attorney and have them sue Polaris directly in small claims court in your home county of your home state. Most if not all 50 states have jurisdictional limits over $2,000 so you could file a small claims suit and likely have it heard within a couple of months by a local judge. Polaris will be forced to hire attorneys to combat these suits that are filed all over the country. That may get their attention. If you get the situation explained correctly to your attorney so that she or he can present the case in small claims, you will almost certainly win after what I have read today in this forum. Polaris will be paying out refunds for Ride Command Systems left and right until they make what appears to be a simple change. I guarantee you if my unit comes with this defect, I am going to sue them in small claims court and get a judgement against them. I will go through proper channels and once I get no response, I will likely have a judgement within a couple of months of filing. Hopefully, they have the problem fixed by the time they make my General though as my family and I have been very excited about ordering it despite being concerned about Polaris reliability.

NOT fixed yet on the 2021’s and the issue is still present. Polaris doesn’t care and they aren’t doing crap about it. They say it “functions as designed.” Make sure you read my previous posts on my research and findings of the issue.
I recommend you cancel your order OR make sure you have NO RF STG 4 stereo or No RIDE Command upgrade. It would be a lot better to buy a aftermarket stereo with navigation head unit as seen in other posts. I was able to return my RZR to the dealer after I explained all my findings and they refunded me my $10K deposit and cancelled the contract. Good luck with yours! NO Polaris for me ever again since I know they cut corners. My next will be a CanAm.
🖕Polaris!!!!