Ordered a Gear Grabber from my General over a month ago and other than a receipt for my payment haven't heard anything from them. Sent them two messages and haven't heard back. They must be real busy, but they need to improve their customer service.
To follow up / close on this, I finally got a response after my credit card company went after him. We discussed how no response within 60 days = no customer service. He said it was a side business that he couldn't keep up with but would try and catch up, again not good service. I told him I was still interested in product but wasn't holding my breathe - if he gets me the gated shifter, I'll pay him is where I left it.
I can understand that completely. Not sure anyone saw the OHV market doing what it did for the last 18 months. But that doesn't negate the fact that he still has responsibility to his customers to at least keep them somewhat informed on their product status. Especially if they have paid him for the product.
Getting behind on "hey will this work for my ride" emails from people that haven't purchased is one thing. Not responding to someone that has paid you for a product for 3 months is a problem.
Again, I understand if he's behind right now. Everyone is. But, let your paying customers know wtf is going on.
Ordered the Gear Grabber 7 months ago and after receiving an automated email showing my $350.00 payment receipt. I sent several emails requesting info but never hear back and obviously didn't receive the parts. So after several months and no correspondence I disputed the charges with my credit card company and just recently received notification that my $350.00 was refunded.